Reloading the Page

Many minor problems can be resolved simply by reloading the page.

Examples include:

• playback that does not start
• partially loaded content
• temporary connection issues
• an interface that is not responding correctly

Reload the Page

Use your browser’s reload button or the appropriate keyboard shortcut.

This refreshes the current page and establishes a new connection to TocaToca.

Start Playback Again

After reloading the page, try playing the desired recording again.

If you have been logged out in the meantime, sign in again and reopen the player.

Restart Your Browser

If reloading does not help, completely close your browser and open it again.

Then sign in to TocaToca once more.

When to Contact Support

If the problem continues after several attempts, please contact support@tocatoca.com.

The following information will help us investigate the issue more quickly:

• what you were trying to do
• any error message that was displayed
• the device and browser you are using

The more information you can provide, the easier it is for us to identify the cause of the problem.