Contact Support
If you cannot solve a problem yourself, please contact the TocaToca Support Team.
The more detailed your description, the faster we can help.
Helpful Information
Section titled “Helpful Information”Please describe as clearly as possible:
- what you were trying to do
- what happened instead
- whether an error message was displayed
- whether the problem occurs regularly or only occasionally
Please Include
Section titled “Please Include”The following information is particularly helpful when troubleshooting:
- the email address associated with your TocaToca account
- the device you are using (computer, smartphone, or tablet)
- the browser you are using
- the recording, collection, or page where the problem occurs
- a screenshot of the error message, if available
Do Not Send Sensitive Information
Section titled “Do Not Send Sensitive Information”Please never send:
- your password
- credit card information
- other confidential account credentials
The TocaToca Support Team will never ask you for your password.