Mobile Browser Issues
Mobile browsers behave differently from desktop browsers in certain situations. This can affect login sessions, audio playback, and how browser data is stored.
My Login Is Not Remembered
Section titled “My Login Is Not Remembered”Modern mobile devices often use strict privacy and cookie settings.
As a result, you may occasionally be asked to sign in again, even if you have used TocaToca before.
Sign In Again
Section titled “Sign In Again”Open auth.tocatoca.com and sign in again using your email address and password.
After a successful login, click “Open Player” to return to TocaToca.
Playback Does Not Start
Section titled “Playback Does Not Start”On smartphones and tablets, audio playback must always be initiated by a direct user action.
Tap the desired recording or the Play button to begin playback.
The Page Is Not Responding
Section titled “The Page Is Not Responding”Reload the page and try again.
If the problem persists, sign in again through auth.tocatoca.com and reopen the player.
Additional Help
Section titled “Additional Help”If the problem continues, please contact support@tocatoca.com.
The following information will help us investigate the issue:
- device type (iPhone, iPad, Android device, etc.)
- browser used
- description of the problem
- details about when the issue occurs
The more information you provide, the easier it will be for us to identify the cause.