Playback Does Not Start

If a recording does not start, the cause is usually related to your login session, internet connection, or a temporary browser issue.

Reload the Page

Reload play.tocatoca.com and try starting playback again.

In many cases, simply reloading the page restores the connection to the streaming service.

Check Your Login

If your session has expired, TocaToca may no longer be able to play recordings.

In this case, sign in again via auth.tocatoca.com and try playback once more.

Check Your Internet Connection

Verify that other websites are loading correctly.

With a slow or unstable connection, it may take a few seconds before a recording begins to play.

Without an active internet connection, streaming is not possible.

Try Another Recording

Try playing a different recording.

This helps determine whether the issue affects only a specific recording or playback in general.

Restart Your Browser

Close your browser completely and open it again.

Then sign in once more and test playback.

Still Having Problems?

If recordings still do not start, please contact support@tocatoca.com.

The following information will help us investigate the issue more quickly:

• the device you are using
• browser name and version
• when the problem occurred
• the affected recording or collection

This information helps us identify the cause more efficiently.