Login Problems
If you cannot sign in, the cause can usually be identified and resolved quickly.
Check Your Email Address
Section titled “Check Your Email Address”Make sure you are using the same email address that was used when creating your TocaToca account.
Pay particular attention to:
- typing mistakes
- accidental spaces
- the correct spelling of the email domain (for example, gmail.com)
Check Your Password
Section titled “Check Your Password”Make sure your password has been entered correctly.
In particular, check:
- whether Caps Lock is enabled
- whether the correct keyboard layout is selected
- whether any extra spaces have been entered
Check Your Browser
Section titled “Check Your Browser”TocaToca uses cookies to store your login session.
If cookies are disabled or blocked by your browser, sign-in may fail or your session may not be saved.
Reload the Page
Section titled “Reload the Page”Reload the page and try signing in again.
Sometimes a simple page refresh is enough to resolve a temporary issue.
Forgotten Password
Section titled “Forgotten Password”If you no longer remember your password, use the password reset option on the login page.
Still Having Problems?
Section titled “Still Having Problems?”If you are still unable to sign in, please contact support@tocatoca.com.
Please include:
- the email address you are using
- any error message that is displayed
- the device and browser you are using
The more information you provide, the faster we can help.